Returns

DAMAGED ITEMS

If your order should arrive damaged, please send a photo of the damage to enquiries@villlagerjim.com within 24 hours of receiving the item/s. We will then review and if we agree the item is damaged, we will either issue a credit note or send a replacement free of charge (UK mainland customers only).

ALL OTHER RETURNS

For all other items we offer 30 days from the date you receive your order for a Refund. Please email enquiries@villlagerjim.com to notify us of your return. Please be sure to return your items in the same condition as you received them as we’re unable to refund or exchange items that are returned to us in an unsaleable condition. Returns can take 7-10 working days to process.

Please return your item using your preferred way of posting. Please note that until we receive the item, we hold no responsibility for the item/s.

Will I have to pay postage for my return?

Yes, you do have to pay postage on any returns to us, unless an item is faulty or received in error, in which case please contact us directly to resolve. We are a small business so at the moment we cannot offer free returns, although we would love to.

We have to treat every customer fairly, this means every customer receives exactly the same service every time, without exception. We must stick to the returns policy. We will not refund or exchange outside of this period, without exception. We cannot be responsible for the loss or damage of any returned parcels, so please keep your tracking number.

It can take 5 to 10 working days for your refund to reach you, depending on your bank.

As we said we are a small company and doing our best so that you have a great experience, however mistakes are made occasionally. If you have a problem with anything at all please do contact enquiries@villlagerjim.com we will be only too happy to help resolve the matter.

Thank you!

 

PRIVACY POLICY

COMPANY DETAILS:

The Image Industry Ltd
Trading Address is: Cherryholt House, Brownlow Street, Stamford, Lincs PE9 2EL

Registered Office: 2 Western Street, Barnsley, South Yorkshire, England, S70 2BP

Companies House Reg No: 09425394

 

Privacy Policy

At Villager Jim we are committed to protecting and preserving the privacy of our visitors when visiting our website or communicating electronically with us. This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you whilst you visit this website. We do occasionally update this Policy so please do return and review this Policy from time to time.

Note: the practices set forth in this privacy policy are for the Villager Jim and Villager Jim Trade Websites only. If You link to other Web sites, please review the privacy policies posted at those sites.

 

Information we collect

In running and operating this website we may collect and process certain data and information relating to you and your use of this site.
This data and information is detailed below:

(a) Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
(b) Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information (or requesting contact from us) or in making a purchase.
(c) Information provided to us when our visitors communicate with us electronically for any reason.

 

Use of Cookies

Cookies are sometimes used to improve the website experience of a visitor to a website. We may sometimes use cookies on this website to record aggregate statistical information about the visitors to our site and the use that our visitors make of the website. When collected, this information is used by us to improve our website and further enhance the visitor experience and, may be shared with advertisers.

Please note that no personally identifiable information is recorded.

We may also use the cookies to gather information about your general internet use to further assist us in developing or web site Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive and then stored there and transferred to us where appropriate to help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.

 

Facebook Pixel

From time to time we run campaigns to reach our existing client audiences on Facebook. Facebook makes use of a pixel code which sits on our website and acts similarly to a cookie in that it gives us information again of how people coming from Facebook to our website, are using our site. Any customer data that passes through the Facebook pixel is ‘hashed’ locally on the browser before it goes to the Facebook servers for matching. This hashing process turns your data into short encrypted messages that cannot be tampered with. They use these hashes to match pixel events with people on Facebook. Then Facebook deletes all matched and unmatched hashes immediately after the matching process ends. They do not collect or store any personally identifiable information on their servers.

The Facebook pixel also uses a secure https connection, so that any data transmitted from the browser is safely returned to their servers.

 

Use of your information

The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:

(a) To provide you with information relating to our website, products or our services that you request from us.
(b) To provide you with information on other products or services that we feel may be of interest to you.
(c) To meet our contractual obligations to you.
(d) To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.

If you are an existing customer we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
If you are a new client, we will only contact you when you have provided consent and, only by those means, you provided consent for e.g. trade account email enquiry.
If you do not want us to use your data then you will always have the option to object to such use.

 

Storing your personal data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

 

Commitment to Data Security
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We use encryption to protect your information contained in our customer list.
We use a firewall to protect against unlawful intrusion.
We limit access to your information on a “need to know” basis.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.

 

Disclosure of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to others companies for marketing purposes.

Privacy Contact Information
If You have any questions, concerns, or comments about our privacy policy, or wish to access or change the information which We hold on You, you may contact us using the information below:

Email: enquiries@villlagerjim.com
Telephone: 07812 372309

Date of Policy Update: February 2024